DigitalGenius

Digital Genius is a leader in Artificial Intelligence (AI) for customer service.

First Year of Investment 2017
Investment Status Current
Investment Lead Simon Menashy

Digital Genius combines the best of Human and Machine Intelligence to deliver and increase on customer expectations. Digital Genius integrates with existing software solutions (Salesforce and Zendesk) and uses algorithms to auto-tag customer service tickets. It will analyse an incoming message, predict meta-data, route cases, provides service agents accurate suggestions and automates responses, saving around 30% of their time.

MMC invested alongside new and existing investors including Salesforce Ventures and Global Founders Capital.

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