We’re excited to be backing Erik and the RPA Supervisor team to help scale automation in the enterprise.
The Robot Process Automation (RPA) market where software technology automates digital tasks through robots has experienced rapid growth during the past 18 months. However, 30-50% of RPA projects fail. This often stems from the management of robots once deployed to production. Currently, organisations are forced to manually monitor, allocate schedules, and fix operational issues to make sure that business-critical work is done. This holds back scaling of RPA and increases total cost of ownership.
With robots taking on more manual tasks across different departments such as sales, HR, finance, and banking, it’s critical that the robot workforce is effectively managed. RPA Supervisor is a web-based platform which automatically orchestrates existing RPA solutions within an organisation and provides management capabilities which are highly responsive – ensuring stable operations 24/7 without any human intervention. This reduces the amount of time spent on mundane tasks by up to 100%, and the response-times for incoming work by up to 80%.
Its advanced prioritisation engine drastically optimises RPA resources by monitoring all aspects of RPA operations, delivering insights and real time reporting to manage performance and stability of operations and speed up digital transformation projects. Through business-oriented orchestration, organisations can check the health, status and capabilities of robots, status and work rate for all processes, workload for each process and SLA adherence of each process and worker.
Clients across financial services, supply chains and retail have experienced results instantly. A European bank wanted to increase customer satisfaction while at the same time reducing the number of robots and time spent on manually managing these. Within the first week, the RPA license capacity increased by 62% and the average responsiveness of robots were improved by 84%, helping the bank to dramatically improve customer service levels and satisfaction. After only a few weeks, manual controller effort was reduced by 77%, reducing operational costs.
RPA Supervisor partners with leading RPA Vendors such as UiPath, Blue Prism, Automation Anywhere & Microsoft, along with Consulting and Reselling partners like EY, Accenture, CGI, Reveal Group, Avo Consulting, and Digital Workforce.
Read more on the RPA Supervisor story via FinExtra.