19th Dec 2017

MMC Ventures backs AI customer service company, DigitalGenius, in $14.75m series A

Today, DigitalGenius announced it has raised a $14.75 million Series A funding round. Global Founders Capital led the round with participation from MMC Ventures, Paua Ventures, several other funds and follow-on investment from previous investors including Salesforce Ventures, Runa Capital, RRE Ventures, Lumia Capital, Compound and Lerer Hippeau Ventures.

DigitalGenius brings practical applications of artificial intelligence (AI) into customer service operations. DigitalGenius integrates with existing software (Salesforce and Zendesk) as tool for customer service augmentation and automation. Once enabled, the platform self-operates and increases the quality and efficiency of customer support conversations across text-based communication channels like email, chat, social media and mobile messaging by using the best of Human and Machine Intelligence (Human+AI Customer Service Platform).

Dmitry Aksenov, Founder and CEO of DigitalGenius said “Our technology works as an intelligence layer on top of existing customer service platforms to automate and significantly speed up case resolution, transforming the way work is being done in contact centres.”

DigitalGenius has already demonstrated a strong foothold in the “AI for Customer Service” space with a growing list of customers that includes KLM Royal Dutch Airlines, Unilever, Eurostar, Soylent, TravelBird and others. This quarter the company also announced its first government partnership with the Aylesbury Vale District Council.

The company will use this capital to fund commercial expansion and fortify their position as leader in practical applications of AI for Customer Service.

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